MAP During COVID-19: Supporting Public Housing Residents Through The Global Health Crisis


CCI staff unload care packages for residents as part of the Mayor’s Action Plan for Neighborhood Safety

During the COVID-19 emergency, New York’s most underserved neighborhoods and residents have been more vulnerable to the current health crisis, compounded by systemic inequity as it relates to health, safety, and economic opportunity. The Mayor’s Action Plan for Neighborhood Safety (MAP) was able to immediately activate the robust community networks that grew from years of engagement to identify and address the immediate needs of residents. 

MAP partners, including the Center for Court Innovation, Department for the Aging (DFTA), and the Human Resources Administration (HRA), are conducting needs assessments of participating residents, and are connecting New Yorkers to critical resources including food, healthcare, and public benefits.

MAP’s COVID-19 Response by the Numbers

  • More than 4,000 public housing residents within MAP developments completed the COVID-19 Needs Assessment Form to determine urgent needs for food, water, and personal protective equipment (PPE).
  • Almost 10,000 hand sanitizers, 150,000 face coverings, and hundreds of meals were delivered, with the support of MAP’s network, to the most vulnerable senior housing developments within one month.
  • More than 1,000 packages of food, PPE, and cleaning supplies were delivered to MAP households by the Center for Court Innovation‘s Neighborhood Safety Initiatives (NSI) using protective gear to avoid any further risk of harm.
  • At least 600 respondents signaled a need for one-on-one case management, for whom MAP designed a referral system that includes HRA, DFTA, and the Department of Health’s Neighborhood Health Action Centers in the Bronx, Brooklyn, and Harlem.
  • About 70 resident volunteers, currently being trained to assess neighbors’ needs safely will be able to provide direct assistance and referrals to resources, will be able to provide direct assistance and referrals to resources, including social service tools such as ACCESS HRA and the NYC HOPE Hotline.

Additionally, MAP partners developed a regularly updated resource guide that provides all New Yorkers with a comprehensive overview of city and community-based support services that are available during the COVID-19 emergency.

If you are a resident within a MAP development and require assistance, email us or contact your MAP Engagement Coordinator.